❓FAQs for the CleanMax Pro-Series Commercial Upright With Tools

1. Q: What tools are included onboard with this vacuum?
A: It includes a crevice tool, upholstery brush, flexible hose, and telescopic wand—all stored onboard.

2. Q: Is it suitable for both carpet and hard floors?
A: Yes! Use the manual height adjustment to transition between floor types with ease.

3. Q: How long is the power cord?
A: The cord is 40 feet long, great for large spaces without constant replugging.

4. Q: Does it use HEPA filtration?
A: Yes, it features sealed HEPA media filtration to trap 99.97% of allergens and dust.

5. Q: Can I use it for above-floor cleaning like curtains and vents?
A: Absolutely. The telescopic wand and hose make it easy to clean high and hard-to-reach areas.

6. Q: Is this a commercial-grade vacuum?
A: Yes, it’s built for daily commercial use, backed by a 1-year commercial warranty through CleanMax Dealer Ace Vacuums.

7. Q: How heavy is it?
A: About 17 lbs, which is normal for a full-featured commercial upright with tools.

8. Q: Does it lay flat to clean under furniture?
A: It has a low-profile design, and the wand helps clean under beds and sofas easily.

9. Q: What kind of brushroll does it use?
A: A durable metal brushroll with ball bearings, built for heavy-duty use.

10. Q: Is this good for allergy sufferers?
A: Yes, the sealed HEPA filtration system significantly reduces airborne allergens.

11. Q: Does it come with extra bags or belts?
A: Some units include extras. Replacements are always in stock at CleanMax Dealer Ace Vacuums.

12. Q: Can seniors use this vacuum comfortably?
A: It’s heavier than lightweight models, but the smooth glide wheels and ergonomic handle make it manageable.

13. Q: Can this vacuum clean pet hair?
A: Yes, the powerful suction and tools make it excellent for pet hair on carpets, furniture, and stairs.

14. Q: What’s the noise level?
A: It runs at about 70 dB, which is average for a commercial upright vacuum.

15. Q: Where can I buy replacement tools or parts?
A: All accessories are available through CleanMax Dealer Ace Vacuums, online or in-store.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.