Acevacuums - Shipping and Return Policy

Shipping Policy

 
We ship all merchandise in stock within 3-5 business days from 300 Fort Evans Rd NE, Leesburg VA during our regular business hours of Monday to Friday 10-7 PM EST.


Return Policy

  • Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

  • Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

  • Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

  • Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

  • No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

  • Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

  • Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.

    We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.

Leesburg

300 Fort Evans Rd, NE
Leesburg, VA 20176
Call 703 997 9292 X 2
Open 7 days
Direction: Leesburg Store on Google Map





Central-Vacuum-Service-Ace-Vacuums

price-guarantee-Ace-Vacuums

Fairfax

11110 Main St,
Fairfax, VA 22030 .
Call 703 997 9292 X 1 ; Open 7 days,
Direction: Fairfax Store on Google Map







Visit Ace Vacuums, an authorized dealer and warranty center for Miele, SEBO, Dyson, Riccar, Simplicity, Hoover, Kenmore, Shark, Bissell, Oreck, Kirby, Electrolux, Titan, MD Central Vacuums & more!. We provide expert vacuum repair, warranty service, and same-day repairs (if parts are available), all performed by certified technicians. Ace Vacuums specializes in central vacuum sales, installation & repairs. As an authorized dealer for MD, Beam, Cana-Vac, CycloVac, VacuMaid & more, we provide system upgrades, genuine centralvac parts & expert service. Get free repair estimates and genuine replacement parts for all vacuum brands.  ....