❓FAQs for the CleanMax Pro-Series Upright With Tools Onboard

1. Q: Does this vacuum include built-in tools?
A: Yes! It includes an onboard hose, crevice tool, upholstery brush, and telescoping wand.

2. Q: Is the vacuum bagged or bagless?
A: It uses a disposable HEPA-style filter bag for hygienic dust and allergen control.

3. Q: Can it clean stairs and upholstery?
A: Absolutely. The extendable wand and hose make stair and furniture cleaning easy.

4. Q: How long is the cord?
A: It includes a commercial-grade 40-foot power cord for wide cleaning areas.

5. Q: Is this suitable for pet owners?
A: Yes, especially because the onboard tools help clean pet hair from furniture and stairs.

6. Q: Can I use it on hardwood and tile?
A: Yes. Just adjust the manual height setting for hard floor use, and the rubber wheels won’t scratch surfaces.

7. Q: Is this vacuum too heavy for home use?
A: While heavier than lightweight models (about 17 lbs), the smooth-rolling wheels and ergonomic handle make it manageable for most users.

8. Q: Does it have HEPA filtration?
A: Yes, it uses sealed HEPA media filtration to trap 99.97% of particles.

9. Q: What is the brushroll made of?
A: A metal brushroll with ball bearings, built for commercial durability.

10. Q: Is it loud?
A: It runs at around 70 dB, which is normal for a high-performance upright vacuum.

11. Q: Does CleanMax Dealer Ace Vacuums offer parts and service?
A: Yes! You can get belts, bags, filters, and expert repair service through CleanMax Dealer Ace Vacuums.

12. Q: How often do I need to change the bag?
A: Replace when about 75% full or when suction decreases. High-capacity bags last longer than residential models.

13. Q: Can it clean under furniture?
A: The vacuum has a low-profile head, and the telescoping wand helps reach under or behind furniture.

14. Q: Is it good for commercial use?
A: Yes, it’s designed for daily use in hotels, schools, offices, and medical facilities.

15. Q: What’s the warranty on this vacuum?
A: It includes a 1-year commercial use warranty when purchased through CleanMax Dealer Ace Vacuums.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.