❓FAQs – CleanMax C352-1400 Backpack Reusable Cloth Bag

1. Q: What vacuum models is this bag compatible with?
A: The C352-1400 cloth bag is compatible with CleanMax backpack vacuums, particularly the CMBP series.

2. Q: Is this bag washable?
A: Yes, the bag is fully washable and reusable. Let it dry thoroughly before reuse.

3. Q: Can I use this bag without a paper liner?
A: Yes, this cloth bag is designed to be used on its own without a disposable liner.

4. Q: How often should I empty the cloth bag?
A: Empty it when about two-thirds full or when you notice a drop in suction.

5. Q: Does this bag have HEPA filtration?
A: No, this is a standard filtration cloth bag. For HEPA filtration, additional accessories may be required.

6. Q: Is this a genuine CleanMax product?
A: Yes. It is an OEM-certified part sold by CleanMax Dealer Ace Vacuums.

7. Q: Will it fit non-CleanMax backpack vacuums?
A: It’s specifically designed for CleanMax backpack vacuums. Fit on other brands is not guaranteed.

8. Q: How does this bag help reduce costs?
A: Since it's reusable, you won't need to continually buy disposable bags, saving money over time.

9. Q: Where can I buy this in person?
A: Visit CleanMax Dealer Ace Vacuums in-store for immediate purchase and support.

10. Q: Can I use this bag for heavy-duty commercial cleaning?
A: Absolutely. It's durable and built for daily commercial use.

11. Q: How do I clean the cloth bag?
A: Empty it fully, then hand-wash or machine-wash on a gentle cycle. Let it air dry before reuse.

12. Q: Does it help control odors?
A: Not specifically. You may use deodorizing filters or inserts with it if needed.

13. Q: How is it secured inside the vacuum?
A: It fits snugly into the vacuum’s internal bag chamber, just like a disposable bag.

14. Q: Can I keep a spare on hand?
A: Yes, many commercial users keep 2-3 cloth bags for rotation and convenience.

15. Q: Why buy from CleanMax Dealer Ace Vacuums?
A: You get authentic CleanMax parts, expert guidance, and trusted support from an official dealer.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.