❓FAQs for the CleanMax ZM-800 Commercial Cordless Lightweight

1. Q: How long does the battery last?
A: You get up to 50 minutes of runtime on a full charge, depending on the power setting and surface.

2. Q: How long does it take to recharge the battery?
A: The 44V lithium-ion battery takes about 2 hours to fully charge.

3. Q: Is this model as powerful as a corded vacuum?
A: Yes! The ZM-800 is engineered to match the suction of many commercial corded models.

4. Q: Does it work well on both carpets and hard floors?
A: Absolutely. The self-adjusting nozzle adapts seamlessly to carpet, hardwood, tile, and vinyl.

5. Q: Is the vacuum bagged or bagless?
A: It uses a sealed HEPA disposable bag, which is more hygienic and better for allergy sufferers.

6. Q: Can I use it in a commercial setting like a hotel or office?
A: Yes. It’s specifically designed for commercial environments and is supported by CleanMax Dealer Ace Vacuums.

7. Q: Does it include attachments or tools?
A: This base unit does not include onboard tools, but optional accessories are available from CleanMax Dealer Ace Vacuums.

8. Q: Can I buy an extra battery?
A: Yes, spare batteries are available and can be swapped out to keep cleaning without downtime.

9. Q: How heavy is it?
A: It weighs just 11 pounds, making it easy to carry, store, and maneuver.

10. Q: Is it loud?
A: Not at all. It runs at about 67 dB, which is quiet enough for office or school cleaning during business hours.

11. Q: Does it come fully assembled?
A: Yes. It’s mostly assembled out of the box. Just charge the battery and you’re ready to clean.

12. Q: Can it clean under furniture?
A: Yes, the low-profile design allows the ZM-800 to slide under beds, tables, and chairs with ease.

13. Q: Is the battery replaceable?
A: Yes, and it’s designed for easy swap-out. You can purchase replacement batteries from CleanMax Dealer Ace Vacuums.

14. Q: Is there a warranty?
A: Yes. The CleanMax ZM-800 comes with a 1-year limited warranty, backed by CleanMax Dealer Ace Vacuums support.

15. Q: How do I know when to replace the vacuum bag?
A: The bag should be replaced when airflow reduces or it’s about ¾ full. Replacement bags are always available at CleanMax Dealer Ace Vacuums.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.