Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817
- Product SKU: 2817
- Category: Bissell Vacuums, Vacuum Cleaners
Quick Summary
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is designed to make whole-home cleaning easier with intelligent SurfaceSense® Technology that automatically adjusts suction and brush roll performance as you transition between carpets and hard floors. Built specifically for pet owners, this vacuum combines powerful suction, advanced filtration, and specialized pet tools to remove stubborn pet hair, dust, and debris throughout your home.
Available from Authorized Bissell Dealer Ace Vacuums, this genuine Bissell vacuum delivers exceptional cleaning performance, innovative technology, and reliable durability backed by manufacturer warranty.
Quick Highlights
- SurfaceSense® Technology automatically detects floor types and adjusts suction for optimal cleaning performance.
- Powerful suction removes stubborn pet hair, dirt, dust, and debris from carpets, rugs, and sealed hard floors.
- Tangle-Resistant Brush Roll helps minimize hair wrap, reducing maintenance and maximizing cleaning efficiency.
- Advanced filtration system captures dust, pet dander, and common household allergens for cleaner indoor air.
- Swivel Steering allows smooth maneuverability around furniture, corners, and tight spaces.
- LED Headlights illuminate hidden dust, pet hair, and debris under furniture and along baseboards.
- Includes specialized Pet Cleaning Tools for effective cleaning of upholstery, stairs, pet beds, and furniture.
- Easy Empty™ Bagless Dirt Tank provides quick, hygienic, and mess-free dirt disposal.
- Designed for seamless multi-surface cleaning, transitioning effortlessly between carpets and hard floors.
- Extended reach hose and onboard tools make above-floor cleaning easy for shelves, curtains, and ceilings.
- Lightweight upright design offers comfortable handling and convenient everyday use.
- Available from Authorized Bissell Dealer Ace Vacuums, providing genuine Bissell products, manufacturer warranty coverage, expert advice, and exceptional customer support.
Product Overview
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 eliminates the hassle of manually switching cleaning modes by automatically detecting floor surfaces and optimizing performance. Whether you're cleaning plush carpets, area rugs, tile, laminate, or sealed hardwood floors, the vacuum seamlessly adapts for maximum dirt and pet hair removal.
Its powerful suction system, tangle-resistant brush roll, and specialized pet cleaning tools help tackle embedded dirt and stubborn pet hair on floors, upholstery, stairs, and furniture. The advanced filtration system also helps capture dust and allergens, creating a cleaner indoor environment.
When you purchase from Authorized Bissell Dealer Ace Vacuums, you receive a genuine Bissell vacuum supported by manufacturer warranty, knowledgeable product experts, and dependable customer service.
Expert Recommendation
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is highly recommended for households with pets and multiple floor types. Its automatic floor detection technology removes the guesswork from cleaning, while powerful suction and specialized pet tools ensure outstanding results on carpets, hard floors, furniture, and stairs.
Purchasing from Authorized Bissell Dealer Ace Vacuums guarantees a genuine Bissell product, expert guidance, manufacturer warranty coverage, and trusted after-sales support.
Best For
- Pet owners
- Homes with carpet and hard floors
- Allergy-conscious households
- Families with dogs and cats
- Large homes
- Multi-level homes
- Everyday whole-home cleaning
- Busy households seeking automatic floor adjustment
Not Ideal For
- Wet pickup
- Industrial cleaning
- Outdoor debris removal
- Commercial cleaning environments
Key Features
- SurfaceSense® Technology automatically detects floor types and adjusts cleaning performance.
- Powerful Multi-Surface Suction removes embedded dirt, dust, and pet hair from carpets and hard floors.
- Tangle-Resistant Brush Roll helps reduce hair wrap for easier maintenance.
- Specialized Pet Cleaning Tools remove pet hair from upholstery, stairs, furniture, and pet beds.
- Advanced Filtration System helps capture dust, allergens, and pet dander.
- Swivel Steering provides smooth maneuverability around furniture and obstacles.
- LED Headlights illuminate hidden dust and debris under furniture and in dark spaces.
- Easy Empty™ Bagless Dirt Tank allows quick, hygienic dirt disposal.
- Multi-Surface Cleaning transitions seamlessly between carpets, rugs, tile, laminate, and sealed hardwood floors.
- Extended Reach Hose and Onboard Tools simplify above-floor cleaning.
- Lightweight Upright Design makes carrying and storing the vacuum more convenient.
- Available from Authorized Bissell Dealer Ace Vacuums, providing genuine Bissell products, manufacturer warranty, expert guidance, and exceptional customer support.
What Makes This Model Stand Out
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 stands out with its intelligent SurfaceSense® Technology, which automatically detects the floor type and adjusts suction and brush roll performance for optimal cleaning. This eliminates the need to manually change settings when moving from carpets to hard floors.
Combined with powerful suction, a tangle-resistant brush roll, specialized pet tools, swivel steering, and advanced filtration, it offers an effortless cleaning experience for pet owners. Its versatile design allows effective cleaning of floors, stairs, upholstery, and other above-floor surfaces.
When purchased from Authorized Bissell Dealer Ace Vacuums, you receive a genuine Bissell vacuum backed by manufacturer warranty and professional customer support.
Product Comparisons
Bissell SurfaceSense Pet Multi-Surface 2817 vs. Traditional Upright Vacuum
| Feature | Bissell SurfaceSense Pet Multi-Surface 2817 | Traditional Upright Vacuum |
|---|---|---|
| Floor Detection | Automatic SurfaceSense® Technology | Manual adjustment |
| Pet Hair Cleaning | Advanced | General cleaning |
| Brush Roll | Tangle-Resistant | Standard brush roll |
| Hard Floor Performance | Optimized automatically | User adjustment required |
| Steering | Swivel Steering | Standard steering |
| Above-Floor Cleaning | Specialized pet tools | Basic tools |
Bissell SurfaceSense Pet Multi-Surface 2817 vs. Standard Multi-Surface Vacuum
| Feature | SurfaceSense Pet Multi-Surface 2817 | Standard Multi-Surface Vacuum |
|---|---|---|
| Automatic Floor Adjustment | Yes | No |
| Suction Optimization | Automatic | Manual |
| Pet Hair Performance | Excellent | Good |
| Brush Roll Maintenance | Reduced hair wrap | Regular cleaning required |
| Convenience | High | Moderate |
Questions Buyers Commonly Ask
Does SurfaceSense® Technology really adjust automatically?
Yes. It detects the floor type and optimizes cleaning performance without manual adjustments.
Is it suitable for pet owners?
Absolutely. It's specifically designed to remove pet hair, dander, and embedded dirt.
Can it clean both carpets and hardwood floors?
Yes. It transitions automatically between multiple floor types.
Does it include pet tools?
Yes. Specialized pet tools are included for above-floor cleaning.
Technical Specifications
| Feature | Specification |
|---|---|
| Brand | Bissell |
| Model | SurfaceSense Pet Multi-Surface |
| Model Number | 2817 |
| Vacuum Type | Bagless Upright Vacuum |
| Floor Detection | SurfaceSense® Technology |
| Brush Roll | Tangle-Resistant |
| Dirt Collection | Bagless |
| Steering | Swivel Steering |
| LED Headlights | Yes |
| Pet Tools Included | Yes |
| Cleaning Surfaces | Carpet, Rugs, Tile, Laminate, Hardwood |
| Filtration | Advanced Filtration System |
| Warranty | Manufacturer Limited Warranty |
| Authorized Dealer | Ace Vacuums |
Ideal Buyers
This vacuum is ideal for:
- Pet owners
- Homes with multiple flooring types
- Allergy sufferers
- Busy families
- Multi-pet households
- Homeowners seeking automatic floor adjustment
- Anyone looking for hassle-free whole-home cleaning
Why Buy from Ace Vacuums
When you purchase from Authorized Bissell Dealer Ace Vacuums, you receive:
- Genuine Bissell vacuum cleaners
- Manufacturer warranty support
- Expert product recommendations
- Competitive pricing
- Professional customer service
- Genuine replacement parts and accessories
- Convenient online ordering
- In-store vacuum specialists
- Trusted after-sales support
Available Online & In-Store
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is available both online and in-store through Authorized Bissell Dealer Ace Vacuums.
Benefits include:
- Genuine Bissell products
- Manufacturer warranty coverage
- Expert product guidance
- Genuine replacement parts
- Professional customer support
- Secure online ordering
- Personalized in-store assistance
Comparison Table
| Feature | Bissell SurfaceSense Pet Multi-Surface 2817 | Typical Upright Vacuum |
|---|---|---|
| Surface Detection | Automatic SurfaceSense® Technology | Manual adjustment |
| Vacuum Type | Bagless Upright | Upright |
| Pet Hair Cleaning | Advanced | Standard |
| Brush Roll | Tangle-Resistant | Traditional brush roll |
| Multi-Surface Cleaning | Automatic optimization | Manual adjustment |
| Swivel Steering | Included | Basic steering |
| LED Headlights | Included | Varies |
| Specialized Pet Tools | Included | Basic tools |
| Dirt Tank | Easy Empty™ Bagless | Standard |
| Best For | Pet owners and mixed-floor homes | General household cleaning |
Pros and Cons
Pros
- SurfaceSense® Technology automatically adjusts to different floor types.
- Powerful suction removes stubborn pet hair and embedded dirt.
- Tangle-resistant brush roll reduces maintenance.
- Swivel steering improves maneuverability around furniture.
- Specialized pet tools simplify above-floor cleaning.
- Advanced filtration helps capture dust and allergens.
- Easy Empty™ dirt tank offers quick and hygienic disposal.
- Available from Authorized Bissell Dealer Ace Vacuums, ensuring genuine Bissell products, manufacturer warranty, and expert customer support.
Cons
- Corded operation requires access to a power outlet.
- Not intended for wet pickup or commercial cleaning.
Quick Summary
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is designed to make whole-home cleaning easier with intelligent SurfaceSense® Technology that automatically adjusts suction and brush roll performance as you transition between carpets and hard floors. Built specifically for pet owners, this vacuum combines powerful suction, advanced filtration, and specialized pet tools to remove stubborn pet hair, dust, and debris throughout your home.
Available from Authorized Bissell Dealer Ace Vacuums, this genuine Bissell vacuum delivers exceptional cleaning performance, innovative technology, and reliable durability backed by manufacturer warranty.
Quick Highlights
- SurfaceSense® Technology automatically detects floor types and adjusts suction for optimal cleaning performance.
- Powerful suction removes stubborn pet hair, dirt, dust, and debris from carpets, rugs, and sealed hard floors.
- Tangle-Resistant Brush Roll helps minimize hair wrap, reducing maintenance and maximizing cleaning efficiency.
- Advanced filtration system captures dust, pet dander, and common household allergens for cleaner indoor air.
- Swivel Steering allows smooth maneuverability around furniture, corners, and tight spaces.
- LED Headlights illuminate hidden dust, pet hair, and debris under furniture and along baseboards.
- Includes specialized Pet Cleaning Tools for effective cleaning of upholstery, stairs, pet beds, and furniture.
- Easy Empty™ Bagless Dirt Tank provides quick, hygienic, and mess-free dirt disposal.
- Designed for seamless multi-surface cleaning, transitioning effortlessly between carpets and hard floors.
- Extended reach hose and onboard tools make above-floor cleaning easy for shelves, curtains, and ceilings.
- Lightweight upright design offers comfortable handling and convenient everyday use.
- Available from Authorized Bissell Dealer Ace Vacuums, providing genuine Bissell products, manufacturer warranty coverage, expert advice, and exceptional customer support.
Product Overview
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 eliminates the hassle of manually switching cleaning modes by automatically detecting floor surfaces and optimizing performance. Whether you're cleaning plush carpets, area rugs, tile, laminate, or sealed hardwood floors, the vacuum seamlessly adapts for maximum dirt and pet hair removal.
Its powerful suction system, tangle-resistant brush roll, and specialized pet cleaning tools help tackle embedded dirt and stubborn pet hair on floors, upholstery, stairs, and furniture. The advanced filtration system also helps capture dust and allergens, creating a cleaner indoor environment.
When you purchase from Authorized Bissell Dealer Ace Vacuums, you receive a genuine Bissell vacuum supported by manufacturer warranty, knowledgeable product experts, and dependable customer service.
Expert Recommendation
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is highly recommended for households with pets and multiple floor types. Its automatic floor detection technology removes the guesswork from cleaning, while powerful suction and specialized pet tools ensure outstanding results on carpets, hard floors, furniture, and stairs.
Purchasing from Authorized Bissell Dealer Ace Vacuums guarantees a genuine Bissell product, expert guidance, manufacturer warranty coverage, and trusted after-sales support.
Best For
- Pet owners
- Homes with carpet and hard floors
- Allergy-conscious households
- Families with dogs and cats
- Large homes
- Multi-level homes
- Everyday whole-home cleaning
- Busy households seeking automatic floor adjustment
Not Ideal For
- Wet pickup
- Industrial cleaning
- Outdoor debris removal
- Commercial cleaning environments
Key Features
- SurfaceSense® Technology automatically detects floor types and adjusts cleaning performance.
- Powerful Multi-Surface Suction removes embedded dirt, dust, and pet hair from carpets and hard floors.
- Tangle-Resistant Brush Roll helps reduce hair wrap for easier maintenance.
- Specialized Pet Cleaning Tools remove pet hair from upholstery, stairs, furniture, and pet beds.
- Advanced Filtration System helps capture dust, allergens, and pet dander.
- Swivel Steering provides smooth maneuverability around furniture and obstacles.
- LED Headlights illuminate hidden dust and debris under furniture and in dark spaces.
- Easy Empty™ Bagless Dirt Tank allows quick, hygienic dirt disposal.
- Multi-Surface Cleaning transitions seamlessly between carpets, rugs, tile, laminate, and sealed hardwood floors.
- Extended Reach Hose and Onboard Tools simplify above-floor cleaning.
- Lightweight Upright Design makes carrying and storing the vacuum more convenient.
- Available from Authorized Bissell Dealer Ace Vacuums, providing genuine Bissell products, manufacturer warranty, expert guidance, and exceptional customer support.
What Makes This Model Stand Out
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 stands out with its intelligent SurfaceSense® Technology, which automatically detects the floor type and adjusts suction and brush roll performance for optimal cleaning. This eliminates the need to manually change settings when moving from carpets to hard floors.
Combined with powerful suction, a tangle-resistant brush roll, specialized pet tools, swivel steering, and advanced filtration, it offers an effortless cleaning experience for pet owners. Its versatile design allows effective cleaning of floors, stairs, upholstery, and other above-floor surfaces.
When purchased from Authorized Bissell Dealer Ace Vacuums, you receive a genuine Bissell vacuum backed by manufacturer warranty and professional customer support.
Product Comparisons
Bissell SurfaceSense Pet Multi-Surface 2817 vs. Traditional Upright Vacuum
| Feature | Bissell SurfaceSense Pet Multi-Surface 2817 | Traditional Upright Vacuum |
|---|---|---|
| Floor Detection | Automatic SurfaceSense® Technology | Manual adjustment |
| Pet Hair Cleaning | Advanced | General cleaning |
| Brush Roll | Tangle-Resistant | Standard brush roll |
| Hard Floor Performance | Optimized automatically | User adjustment required |
| Steering | Swivel Steering | Standard steering |
| Above-Floor Cleaning | Specialized pet tools | Basic tools |
Bissell SurfaceSense Pet Multi-Surface 2817 vs. Standard Multi-Surface Vacuum
| Feature | SurfaceSense Pet Multi-Surface 2817 | Standard Multi-Surface Vacuum |
|---|---|---|
| Automatic Floor Adjustment | Yes | No |
| Suction Optimization | Automatic | Manual |
| Pet Hair Performance | Excellent | Good |
| Brush Roll Maintenance | Reduced hair wrap | Regular cleaning required |
| Convenience | High | Moderate |
Questions Buyers Commonly Ask
Does SurfaceSense® Technology really adjust automatically?
Yes. It detects the floor type and optimizes cleaning performance without manual adjustments.
Is it suitable for pet owners?
Absolutely. It's specifically designed to remove pet hair, dander, and embedded dirt.
Can it clean both carpets and hardwood floors?
Yes. It transitions automatically between multiple floor types.
Does it include pet tools?
Yes. Specialized pet tools are included for above-floor cleaning.
Technical Specifications
| Feature | Specification |
|---|---|
| Brand | Bissell |
| Model | SurfaceSense Pet Multi-Surface |
| Model Number | 2817 |
| Vacuum Type | Bagless Upright Vacuum |
| Floor Detection | SurfaceSense® Technology |
| Brush Roll | Tangle-Resistant |
| Dirt Collection | Bagless |
| Steering | Swivel Steering |
| LED Headlights | Yes |
| Pet Tools Included | Yes |
| Cleaning Surfaces | Carpet, Rugs, Tile, Laminate, Hardwood |
| Filtration | Advanced Filtration System |
| Warranty | Manufacturer Limited Warranty |
| Authorized Dealer | Ace Vacuums |
Ideal Buyers
This vacuum is ideal for:
- Pet owners
- Homes with multiple flooring types
- Allergy sufferers
- Busy families
- Multi-pet households
- Homeowners seeking automatic floor adjustment
- Anyone looking for hassle-free whole-home cleaning
Why Buy from Ace Vacuums
When you purchase from Authorized Bissell Dealer Ace Vacuums, you receive:
- Genuine Bissell vacuum cleaners
- Manufacturer warranty support
- Expert product recommendations
- Competitive pricing
- Professional customer service
- Genuine replacement parts and accessories
- Convenient online ordering
- In-store vacuum specialists
- Trusted after-sales support
Available Online & In-Store
The Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 is available both online and in-store through Authorized Bissell Dealer Ace Vacuums.
Benefits include:
- Genuine Bissell products
- Manufacturer warranty coverage
- Expert product guidance
- Genuine replacement parts
- Professional customer support
- Secure online ordering
- Personalized in-store assistance
Comparison Table
| Feature | Bissell SurfaceSense Pet Multi-Surface 2817 | Typical Upright Vacuum |
|---|---|---|
| Surface Detection | Automatic SurfaceSense® Technology | Manual adjustment |
| Vacuum Type | Bagless Upright | Upright |
| Pet Hair Cleaning | Advanced | Standard |
| Brush Roll | Tangle-Resistant | Traditional brush roll |
| Multi-Surface Cleaning | Automatic optimization | Manual adjustment |
| Swivel Steering | Included | Basic steering |
| LED Headlights | Included | Varies |
| Specialized Pet Tools | Included | Basic tools |
| Dirt Tank | Easy Empty™ Bagless | Standard |
| Best For | Pet owners and mixed-floor homes | General household cleaning |
Pros and Cons
Pros
- SurfaceSense® Technology automatically adjusts to different floor types.
- Powerful suction removes stubborn pet hair and embedded dirt.
- Tangle-resistant brush roll reduces maintenance.
- Swivel steering improves maneuverability around furniture.
- Specialized pet tools simplify above-floor cleaning.
- Advanced filtration helps capture dust and allergens.
- Easy Empty™ dirt tank offers quick and hygienic disposal.
- Available from Authorized Bissell Dealer Ace Vacuums, ensuring genuine Bissell products, manufacturer warranty, and expert customer support.
Cons
- Corded operation requires access to a power outlet.
- Not intended for wet pickup or commercial cleaning.
Frequently Asked Questions
1. Is the Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817 designed for pet owners?
Yes. It is specifically engineered to remove pet hair, dander, and everyday messes from multiple floor types.
2. Is Ace Vacuums an Authorized Bissell Dealer?
Yes. Authorized Bissell Dealer Ace Vacuums offers genuine Bissell products backed by manufacturer warranty and expert customer support.
3. What is SurfaceSense® Technology?
SurfaceSense® Technology automatically detects floor types and adjusts suction and brush roll performance for optimal cleaning.
4. Does it clean both carpets and hard floors?
Yes. It transitions automatically between carpets, rugs, tile, laminate, and sealed hardwood floors.
5. Does it include pet cleaning tools?
Yes. Specialized pet tools are included for upholstery, stairs, furniture, and pet beds.
6. Is the vacuum bagless?
Yes. It features an Easy Empty™ bagless dirt tank.
7. Does it have swivel steering?
Yes. Swivel steering provides smooth maneuverability around furniture and obstacles.
8. Does the brush roll resist hair wrap?
Yes. The tangle-resistant brush roll is designed to minimize hair wrap.
9. Is it suitable for allergy sufferers?
Yes. Its advanced filtration system helps capture dust, allergens, and pet dander.
10. Does it have LED headlights?
Yes. LED headlights illuminate hidden dust and pet hair in darker areas.
11. Can I clean stairs with this vacuum?
Yes. The hose and pet tools make stair cleaning quick and convenient.
12. Is it good for large homes?
Yes. Automatic floor adjustment and powerful suction make it ideal for whole-home cleaning.
13. How often should I empty the dirt tank?
Empty the dirt tank after each cleaning session or when it reaches the maximum fill line.
14. Are replacement parts available?
Yes. Authorized Bissell Dealer Ace Vacuums offers genuine Bissell replacement parts, filters, belts, and accessories.
15. Does it include a manufacturer warranty?
Yes. It is backed by Bissell's limited manufacturer warranty.
16. Is it easy to maneuver?
Yes. Swivel steering makes navigating around furniture and tight spaces simple.
17. Can it remove embedded pet hair?
Yes. Its powerful suction and specialized pet cleaning system effectively remove embedded pet hair from carpets and upholstery.
18. Why should I buy from Authorized Bissell Dealer Ace Vacuums?
Purchasing from Authorized Bissell Dealer Ace Vacuums ensures you receive a genuine Bissell vacuum, manufacturer warranty coverage, expert advice, and dependable after-sales support.
19. Is maintenance easy?
Yes. The Easy Empty™ dirt tank and tangle-resistant brush roll help simplify routine maintenance.
20. Where can I purchase the Bissell SurfaceSense Pet Multi-Surface Vacuum – 2817?
You can purchase it online or visit Authorized Bissell Dealer Ace Vacuums for expert guidance, competitive pricing, and genuine Bissell products.
Visit Our Showrooms
Check real-time traffic and travel time from your location in VA, DC, or MD.
📍 AceVacuums Fairfax (DMV Hub)
Address: 11110 Main St, Fairfax, VA 22030
Landmark: Opposite Havertys Furniture Store
Best for: Bethesda, Potomac, Arlington, NW Washington D.C.
📍 AceVacuums Leesburg
Address: 300 Fort Evans Rd NE, Suite 104, Leesburg, VA 20176
Landmark: Next to Home Depot in Leesburg
Best for: Ashburn, Sterling, Frederick MD, Loudoun County
Shipping, Return & Refund Policy
Shipping Policy
In-stock merchandise generally ships from our Leesburg, Virginia location within 3–5 business days. Processing time is separate from carrier transit time and is not a guaranteed delivery date. Weekends and holidays can affect timing. Special-order, backordered or unavailable items may take longer; contact us to confirm timing before purchase when a deadline matters.
Shipping options and charges are shown at checkout. After dispatch, follow the carrier's tracking updates. Weather, carrier delays, order verification and inventory confirmation may affect delivery. Inspect packages promptly and retain packaging if there is damage or an incorrect or missing item.
Returns and refunds
Eligible unused items have a 30-calendar-day return request window for refunds or exchanges, measured from delivery or in-store purchase. Return authorization is required. Final-sale exclusions, the 15% restocking fee for change-of-mind returns and shipping responsibilities are explained in our Return and Refund Policy. That policy is the governing source for return eligibility and fees.
For shipping or return help, email sales@acevacuums.com or call 703-997-9292.
30-Day Returns, Refunds and Exchanges
Updated September 27, 2026. Request a return for an eligible unused item within 30 calendar days of delivery (or purchase for items collected in store). Eligible returns may be refunded to the original payment method or exchanged, subject to availability. The same 30-day request window applies to both refunds and exchanges; there is no separate seven-day or 15-day refund deadline.
Eligibility and authorization
Items must be unused, clean, complete and in their original packaging with all accessories, manuals and proof of purchase. Contact sales@acevacuums.com or 703-997-9292 before sending anything back. Include your order number, item and reason for return. We will confirm eligibility, charges and return instructions. Unapproved or cash-on-delivery returns are not accepted.
Fees and shipping
For an approved change-of-mind return, a 15% restocking fee applies to the returned merchandise price. Original shipping charges are not refundable and the customer pays return shipping. These charges do not apply to an approved return caused by our shipping error or a damaged/defective item claim. Contact us first so we can arrange the appropriate remedy and shipping instructions. Do not assume a prepaid label is included.
Final-sale and excluded items
Air purifiers; discounted, clearance, trade-in, holiday-sale and price-matched purchases; gift cards; custom or special-order products; electrical parts; used or installed items; opened cleaning solutions; and used bags, filters, belts or other consumables are not eligible for change-of-mind returns. Other items clearly marked final sale at purchase are also excluded. An opened box alone does not disqualify an otherwise eligible unused, complete item, but consumables and cleaning solutions must remain unopened.
Damaged, defective, incorrect or missing items; recalls
Inspect your order promptly and contact us as soon as you discover a problem, with your order number and photos where helpful. Keep the packaging. Change-of-mind exclusions and deadlines do not remove applicable defect, warranty, recall or statutory rights. Warranty coverage requires evaluation under the manufacturer's terms; dealer status does not guarantee free repair. Recalled products must follow the manufacturer's recall process.
Refund timing and exchanges
After we receive and inspect the return, we will notify you of approval or the reason it cannot be accepted. Approved refunds are issued to the original payment method within 10 business days of approval; your bank may take additional time to post them. Contact us if more than 15 business days have passed since approval. Exchanges require authorization and replacement availability; any price difference and applicable charges will be explained before processing.
Applicable rights and earlier purchases
This policy applies to online and in-store purchases. We will honor more favorable written return terms provided with an earlier purchase. Applicable consumer rights remain unaffected. Where the European Union 14-day cancellation right applies, customers may cancel or return eligible orders within 14 days of receipt, subject to applicable legal exceptions, without giving a reason.
Recommended Bissell Products
Related Products
The DMV’s Trusted Vacuum Service Authority
For 25+ years, Ace Vacuums has filled the gap left by big-box retailers. We provide the expert repairs, warranty support, and genuine OEM parts that Amazon and Walmart simply don't offer. From free estimates to same-day service, we are your local alternative for professional home care solutions.
Expert Repairs
- • Vacuum Belt & Roller Repair
- • Motor Service & Replacement
- • Suction Loss & Clog Removal
- • HEPA Filter & Bag Replacement
- • Central Vacuum Installation
- • Central Vacuum Repair
- • Free Repair Estimates
Authorized Center
- • Miele & SEBO Warranty
- • Dyson & Riccar Specialists
- • Shark, Bissell & Hoover
- • Kirby & Oreck Rebuilds
- • MD & Beam Central Vac
- • Austin Air & Blueair
- • Simplicity & Electrolux
Northern Virginia
Regional Reach
Conveniently serving Washington D.C. and Maryland (Montgomery & Prince George's Counties). Our showrooms are just 20 minutes from DC and 10 minutes from Tysons Corner.
Hablamos Español — Service in English & Spanish.
Serving Zip Codes: 20147, 20176, 22030, 22031, 20151, 20190, 22102, 22314, 20110, 20148 & surrounding areas. All repairs performed by certified technicians using genuine parts.
