❓FAQs for the CleanMax Champ Commercial Upright CMP-5T

1. Q: Is the CMP-5T good for both carpet and hard floors?
A: Yes, the 5-level height adjustment allows it to clean everything from hardwood and tile to low- and high-pile carpets.

2. Q: Does it use a HEPA filter?
A: Yes! The CMP-5T includes a sealed HEPA filtration system that captures 99.97% of particles. CleanMax Dealer Ace Vacuums also sells replacement filters.

3. Q: Is this vacuum self-propelled?
A: No, but it's lightweight and glides easily, especially with its high-powered suction and ball-bearing wheels.

4. Q: Can I use this for residential cleaning?
A: Absolutely. Many homeowners buy the CMP-5T from CleanMax Dealer Ace Vacuums for its durability and superior filtration.

5. Q: Does it come with attachments?
A: The CMP-5T is a no-frills upright — no hose or attachments, just pure floor-cleaning power. For attachments, consider the CMP-3QD model.

6. Q: How long is the power cord?
A: It includes a 40-foot, commercial-grade cord — long enough for large rooms and offices.

7. Q: Is it bagless or bagged?
A: It uses a sealed disposable HEPA bag for easy, hygienic disposal. Bags are stocked at CleanMax Dealer Ace Vacuums.

8. Q: How do I change the height for different floors?
A: Use the dial on the base to select one of 5 height levels — from hard floor to thick carpet.

9. Q: What’s the weight of the CMP-5T?
A: It weighs approximately 16 lbs, which is light for a commercial upright.

10. Q: Does it stand up on its own?
A: Yes. The CMP-5T is self-standing and stores easily.

11. Q: What’s the brushroll made of?
A: A durable metal brushroll with ball bearings, designed to outlast cheaper plastic alternatives.

12. Q: Is the motor protected from overheating?
A: Yes! It includes thermal motor protection that shuts off the motor if it gets too hot — a rare feature in its class.

13. Q: How often do I need to change the bag?
A: It depends on usage. For commercial settings, weekly or bi-weekly is common. Bags are available at CleanMax Dealer Ace Vacuums.

14. Q: Is it loud?
A: It’s quieter than many commercial vacuums, running around 70 dB, which is comfortable for office and daytime use.

15. Q: Where can I buy replacement belts or parts?
A: All replacement belts, bags, and parts are in stock at CleanMax Dealer Ace Vacuums, both online and in-store.

Ace Vacuums Locations:

• Fairfax, VA: 11110 Main Street, Fairfax, VA 22030
• Leesburg, VA: 300 Fort Evans Rd NE, Leesburg, VA 20176

Driving Directions to Ace Vacuums in Fairfax, VA (11110 Main Street, Fairfax, VA 22030)

From Maryland (e.g., Bethesda, Silver Spring, Rockville):

1. Start on I-495 S (Capital Beltway Inner Loop): Head south on I-495 towards Northern Virginia.
2. Take Exit 45 A-B for VA-267 W (Dulles Toll Road): Follow signs for VA-267 West (Dulles Toll Road). Be aware this is a toll road.
3. Continue on VA-267 W: Stay on the Dulles Toll Road for several miles.
4. Take Exit 16 for VA-7 E (Leesburg Pike) / VA-123 S (Chain Bridge Rd): Follow signs for VA-123 South (Chain Bridge Rd).
5. Merge onto VA-123 S (Chain Bridge Rd): Continue south on Chain Bridge Road.
6. Turn Right onto Main Street (VA-236 W): This will be a significant intersection. You'll continue on Main Street for a short distance.
7. Ace Vacuums Fairfax: Ace Vacuums will be on your left side, directly opposite Havertys Furniture Store. Look for their prominent signage.

From Washington D.C. (e.g., Downtown D.C.):

1. Take I-66 W toward Vienna/Centreville/Fairfax: Get onto I-66 West.
2. Take Exit 60 for VA-123 S (Chain Bridge Rd) toward Fairfax: Follow the exit ramp.
3. Turn Right onto VA-123 S (Chain Bridge Rd): Continue south on Chain Bridge Road.
4. Turn Right onto Main Street (VA-236 W): This will be a significant intersection.
5. Ace Vacuums Fairfax: Ace Vacuums will be on your left side, directly opposite Havertys Furniture Store.

From Northern Virginia (e.g., Arlington, Falls Church, Vienna):

• From Arlington/Falls Church:
  1. Take US-50 W (Arlington Blvd) or VA-236 W (Main Street) directly into Fairfax: Depending on your starting point, either of these roads will lead you directly to Fairfax.
  2. Continue on Main Street (VA-236 W):
  3. Ace Vacuums Fairfax: Ace Vacuums will be on your left side, directly opposite Havertys Furniture Store.
• From Vienna:
  1. Take VA-123 S (Chain Bridge Rd) toward Fairfax: Head south on Chain Bridge Road.
  2. Turn Right onto Main Street (VA-236 W):
  3. Ace Vacuums Fairfax: Ace Vacuums will be on your left side, directly opposite Havertys Furniture Store.
• From Areas West/Northwest of Fairfax (e.g., Chantilly, Centreville):
  1. Take US-50 E or I-66 E towards Fairfax.
  2. If on I-66 E, take Exit 60 for VA-123 S (Chain Bridge Rd). Turn left onto Chain Bridge Rd, then right onto Main Street.
  3. If on US-50 E, turn right onto Main Street (VA-236 E) in Fairfax.
  4. Ace Vacuums Fairfax: Ace Vacuums will be on your right side if coming from US-50 E/VA-236 E, shortly after crossing VA-123. Look for Havertys Furniture Store on your left.

Driving Directions to Ace Vacuums in Leesburg, VA (300 Fort Evans Rd NE, Leesburg, VA 20176)

From Maryland (e.g., Bethesda, Silver Spring, Rockville):

1. Start on I-495 S (Capital Beltway Inner Loop): Head south on I-495 towards Northern Virginia.
2. Take Exit 45 A-B for VA-267 W (Dulles Toll Road): Follow signs for VA-267 West (Dulles Toll Road). Be aware this is a toll road.
3. Continue on VA-267 W (Dulles Toll Road/Dulles Greenway): Stay on VA-267 West. This road transitions from the Dulles Toll Road to the Dulles Greenway as you head further west into Loudoun County. Tolls apply for both sections.
4. Take Exit 1A for VA-7 W (Harry Byrd Hwy) toward Leesburg: This is a major exit.
5. Continue on VA-7 W: You'll drive for several miles, passing through Sterling and Ashburn.
6. Take the Exit for Battlefield Parkway / Fort Evans Road: As you approach Leesburg, look for this exit.
7. Turn Right onto Fort Evans Rd NE: After exiting, turn right onto Fort Evans Road NE.
8. Ace Vacuums Leesburg: Ace Vacuums will be on your right side, located next to the Home Depot, and directly across from the Leesburg Premium Outlets.

From Washington D.C. (e.g., Downtown D.C.):

1. Take I-66 W toward Vienna/Centreville: Get onto I-66 West.
2. Merge onto VA-267 W (Dulles Toll Road): Follow signs for VA-267 West (Dulles Toll Road). Tolls apply.
3. Continue onto VA-267 W (Dulles Greenway): Stay on the Dulles Greenway. Tolls apply.
4. Take Exit 1A for VA-7 W (Harry Byrd Hwy) toward Leesburg:
5. Continue on VA-7 W:
6. Take the Exit for Battlefield Parkway / Fort Evans Road:
7. Turn Right onto Fort Evans Rd NE:
8. Ace Vacuums Leesburg: Ace Vacuums will be on your right side, located next to the Home Depot, and directly across from the Leesburg Premium Outlets.

From Northern Virginia (e.g., Fairfax, Arlington, Ashburn, Sterling):

• From Fairfax:
  1. Take VA-123 N (Chain Bridge Rd) to access VA-267 W (Dulles Toll Road) or take I-66 W to VA-267 W: Your best bet is to get onto VA-267 West (Dulles Toll Road).
  2. Continue on VA-267 W (Dulles Toll Road/Dulles Greenway): Tolls apply.
  3. Take Exit 1A for VA-7 W (Harry Byrd Hwy) toward Leesburg:
  4. Continue on VA-7 W:
  5. Take the Exit for Battlefield Parkway / Fort Evans Road:
  6. Turn Right onto Fort Evans Rd NE:
  7. Ace Vacuums Leesburg: Ace Vacuums will be on your right side, located next to the Home Depot, and directly across from the Leesburg Premium Outlets.
• From Ashburn / Sterling / Eastern Loudoun County:
  1. Take VA-7 W (Harry Byrd Hwy) directly toward Leesburg: This is the most direct route.
  2. Take the Exit for Battlefield Parkway / Fort Evans Road:
  3. Turn Right onto Fort Evans Rd NE:
  4. Ace Vacuums Leesburg: Ace Vacuums will be on your right side, located next to the Home Depot, and directly across from the Leesburg Premium Outlets.
• From Western Virginia (e.g., Winchester):
  1. Take US-7 E (Harry Byrd Hwy) toward Leesburg:
  2. In Leesburg, after passing the Leesburg Premium Outlets on your left, prepare for the Fort Evans Road / Battlefield Parkway exit.
  3. Take the Exit for Fort Evans Road / Battlefield Parkway.
  4. Turn Left onto Fort Evans Rd NE: You'll go over VA-7.
  5. Ace Vacuums Leesburg: Ace Vacuums will be on your right side, located next to the Home Depot.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.