❓FAQs for the CleanMax Champ Commercial Upright CMP-5T

1. Q: Is the CMP-5T good for both carpet and hard floors?
A: Yes, the 5-level height adjustment allows it to clean everything from hardwood and tile to low- and high-pile carpets.

2. Q: Does it use a HEPA filter?
A: Yes! The CMP-5T includes a sealed HEPA filtration system that captures 99.97% of particles. CleanMax Dealer Ace Vacuums also sells replacement filters.

3. Q: Is this vacuum self-propelled?
A: No, but it's lightweight and glides easily, especially with its high-powered suction and ball-bearing wheels.

4. Q: Can I use this for residential cleaning?
A: Absolutely. Many homeowners buy the CMP-5T from CleanMax Dealer Ace Vacuums for its durability and superior filtration.

5. Q: Does it come with attachments?
A: The CMP-5T is a no-frills upright — no hose or attachments, just pure floor-cleaning power. For attachments, consider the CMP-3QD model.

6. Q: How long is the power cord?
A: It includes a 40-foot, commercial-grade cord — long enough for large rooms and offices.

7. Q: Is it bagless or bagged?
A: It uses a sealed disposable HEPA bag for easy, hygienic disposal. Bags are stocked at CleanMax Dealer Ace Vacuums.

8. Q: How do I change the height for different floors?
A: Use the dial on the base to select one of 5 height levels — from hard floor to thick carpet.

9. Q: What’s the weight of the CMP-5T?
A: It weighs approximately 16 lbs, which is light for a commercial upright.

10. Q: Does it stand up on its own?
A: Yes. The CMP-5T is self-standing and stores easily.

11. Q: What’s the brushroll made of?
A: A durable metal brushroll with ball bearings, designed to outlast cheaper plastic alternatives.

12. Q: Is the motor protected from overheating?
A: Yes! It includes thermal motor protection that shuts off the motor if it gets too hot — a rare feature in its class.

13. Q: How often do I need to change the bag?
A: It depends on usage. For commercial settings, weekly or bi-weekly is common. Bags are available at CleanMax Dealer Ace Vacuums.

14. Q: Is it loud?
A: It’s quieter than many commercial vacuums, running around 70 dB, which is comfortable for office and daytime use.

15. Q: Where can I buy replacement belts or parts?
A: All replacement belts, bags, and parts are in stock at CleanMax Dealer Ace Vacuums, both online and in-store.

Shipping Policy

Return Policy

• Report Issues Promptly: Inspect your shipment upon arrival. Any shortages or defects must be reported within 7 days of delivery or they cannot be addressed.

• Return Window: Unused items in their original packaging may be returned within 15 days of delivery for a full refund. After 15 days and up to 30 days, only an exchange or store credit is offered, provided the item is unused and in its original packaging. Products returned beyond 30 days will not be accepted.

• Restocking Fees: A standard restocking fee of 15 % applies to all approved returns. Used, damaged, or incomplete items may incur a restocking fee of up to 50 % or be refused entirely.

• Final Sale Items: All discounted items, trade‑ins, holiday promotions, price‑matched goods, and air purifiers are final sale and not eligible for return or exchange.

• No Cash Refunds: Refunds will be issued to the original payment method. Shipping charges are non‑refundable and return shipping is the customer’s responsibility unless the return is due to our error.

• Return Authorization Required: Before returning any item, you must contact our customer service at 1‑888‑606‑8885 (Mon–Fri, 10 a.m.–7 p.m. EST) to obtain return instructions and the correct return address. Unauthorized or COD returns will not be accepted.

• Processing Time: Once your return is received and inspected, please allow up to 10 business days for processing.
  
  We recommend including a copy of your receipt and your contact information with all returns to ensure prompt service.